Job Description

We are looking to add to our Welcome Desk Team! 

All employees of the Springfield JCC are responsible for creating relationships with the members, to add value to their membership, and to enhance their sense of belonging with the JCC community.

This is an hourly, part time non-benefitted position. Hours per week average 15-20. Ability to work weekends and holidays required. The JCC operates Monday-Thursday 5:30am-9pm, Fridays 5:30am-5:30pm and Saturdays and Sundays 7am-5pm. This position has a pay range commensurate with education and experience that starts at $16 per hour.

Responsibilities include, but are not limited to the following:

● Greets members and guests warmly, directing them to their destination and

answering questions

● Engages with current and prospective members by providing up-to-date

information about programs, events, and what’s happening around the JCC;

answering inquiries about activities through the building

● Answers membership questions, and assists with new member transactions;

● Works with members to establish user confidence with JCC technology or process

changes that may occur

● Responds directly to member feedback with follow through to appropriate

departments and additional follow-up to member

● Answers phones, screens and directs calls, provides information to callers and/or

takes and relays messages, when appropriate

● Maintains accurate cash drawer, reconciling payments, and cash at the end of

shift.

Qualifications and Education Requirements

• 18 years of age with reliable transportation
• High School Graduate, or GED at minimum
• 5+ years customer service experience, preferably in an office environment
• Ability to multi-task effectively under pressure

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