Virtual Chat Assistant Job at Brook Services, San Antonio, TX

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  • Brook Services
  • San Antonio, TX

Job Description

Virtual Chat Assistant
Position Overview
The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions. Key Responsibilities
  • Engage with customers via live chat to answer questions and resolve issues promptly.
  • Provide product or service information and assist with orders, payments, or troubleshooting.
  • Escalate complex inquiries to appropriate departments when necessary.
  • Keep accurate records of all customer interactions in the CRM system.
  • Maintain a courteous and professional attitude while handling multiple chat conversations.
  • Meet performance goals including response time, accuracy, and customer satisfaction.
  • Stay updated on company products, policies, and updates to ensure accurate communication.
Required Skills and Qualifications
  • Excellent written communication and typing skills (40+ WPM preferred).
  • Strong multitasking and problem-solving abilities.
  • Ability to stay calm and efficient under pressure.
  • Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
  • Basic computer and internet literacy.
  • High school diploma or equivalent; customer service experience preferred.
Preferred Qualifications
  • Experience in remote customer service or virtual assistant roles.
  • Knowledge of CRM systems and online support tools.
  • Flexibility to work different shifts, including evenings or weekends if needed.
 

 

Job Tags

Full time, Remote work, Shift work, Afternoon shift,

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