Job Description

At Rutherford Management Company, our Service Managers are trusted leaders who ensure our communities are safe, well-maintained, and beautifully presented. In this role, you'll oversee maintenance operations across a multi-site portfolio and serve as a key contributor to the resident experience.

You'll lead with a hospitality-first mindset-prioritizing resident satisfaction while executing high standards in preventative maintenance, vendor coordination, unit turnover, and curb appeal. Whether you're managing your team, resolving a service issue, or preparing for a renovation project, your leadership will directly impact the quality of life for hundreds of residents.

This role is ideal for a hands-on professional who thrives on balancing operational excellence with meaningful service.

Key Responsibilities

Maintenance Operations & Resident Service

Triage and manage daily service requests across multiple communities

Maintain exceptional response times and ensure quality repairs with a customer-first approach

Participate in and oversee after-hours emergency on-call rotation

Conduct regular property walks and risk audits to ensure safety and compliance

Preventative Maintenance & Capital Projects

Create and maintain preventative maintenance schedules

Partner with the Director of Construction on large-scale repairs and renovations

Coordinate seasonal projects and assist in forecasting capital needs

Curb Appeal & Community Cleanliness

Maintain a strong visual standard across all sites, from landscaping to signage

Ensure cleanliness and presentation of entryways, amenities, and shared spaces

Set the tone for first impressions through proactive inspections and quality assurance

Turnover & Unit Readiness

Coordinate turnovers to meet move-in timelines with zero-defect expectations

Collaborate with the Resident Experience Director and Leasing & Hospitality Specialist to ensure leasing deadlines are met

Walk all completed units to ensure readiness and compliance with standards

Team & Vendor Leadership

Supervise and mentor maintenance team members

Source, schedule, and evaluate vendor performance

Manage maintenance supply inventory and ensure budget-aligned purchasing

Financial & Reporting Oversight

Monitor controllable maintenance expenses across the portfolio

Support annual budget planning and provide recommendations for capital improvements

Track performance metrics and submit reports on service delivery trends

What Success Looks Like

• Residents feel safe, cared for, and confident in the service they receive
• Communities are visually appealing and functionally sound, day in and day out
• Turnovers are efficient, on time, and exceed quality expectations
• Maintenance operations support broader occupancy, retention, and financial goals

Skills & Experience

• Minimum 3-5 years of experience in facilities or property maintenance (multi-site preferred)
• Demonstrated leadership experience managing teams or vendors
• Certified in HVAC or related trade strongly preferred
• Familiarity with OSHA, building codes, and general safety procedures
• Proficient with maintenance work order platforms and property management software
• Excellent organizational, communication, and time-management skills

Company Culture

At Rutherford, we lead with hospitality, and we expect our team members to do the same. Our Service Managers play a critical leadership role in our communities and help shape the day-to-day experience of our residents and team members.

We're looking for people who are:

Driven: You show up, follow through, and take pride in your work

Collaborative: You partner across roles to find solutions and elevate the team

High-Integrity: You lead by example, act ethically, and earn trust

Quality-Focused: You care about the details and always strive to do better

Service-Minded: You see maintenance as a form of care, and take it personally

Work Environment

Work hours are generally 8:00 a.m. to 5:00 p.m., Monday through Friday, with participation in a rotating emergency on-call schedule. Travel between properties is required for multi-site portfolios. Occasional evening/weekend availability may be needed for turnovers, projects, or emergency response.

This position will oversee the Maintenance & Facilities Operations of 348 apartment homes in a garden-style property and has three direct reports.

What We Offer

• $33-$39/hr, though new team members generally start between $33-$35/hr
• A high-impact leadership role within a growing hospitality-focused company
• Competitive pay, performance bonuses, and full medical/dental/vision benefits
• Paid time off-including PTO for volunteer work
• Housing discounts of 20% (where applicable)
• Participation in RISE, our signature development program focused on professional growth, leadership, and recognition. RISE is what sets us apart-it's how we support our team with purpose, heart, and high standards.

Background Check and Drug Screen Required

Job Tags

Similar Jobs