Service Advisor job at Toyota of Cool Springs Franklin, TN, US

Job Description

Service Advisor Description Toyota of Cool Springs is seeking an organized and detailed Service Advisor.

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities

Greets customers promptly
Obtains customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determines and recommends needed maintenance base on age, mileage, and vehicle history
Prepares complete and accurate estimate of cost for labor and parts
Establishes follow-up time
Monitors the progress of each vehicle throughout the day, updating customers frequently
Verifies that final invoice reconciles with work performed on the repair order
Explains all completed work and charges to customers

Qualifications

Minimum 1 year experience in a service advisory role
Knowledge of automobiles
Positive attitude
High volume mentality
Customer Satisfaction Index focused

What We Offer

401(k) Savings Plan with Employer-Match
Medical Insurance
Dental Plan
Vision Plan
Basic Life Insurance
Accident & Critical Illness Insurance
Paid Vacation
5-Day Work Week
Locally Owned
We promote from within

Job Tags

Full time,

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