Renewal by Andersen of Roanoke is seeking an Installation Supervisor to join our growing Operations team! This role is ideal for someone with a construction or installation background who's passionate about leadership, quality control, and driving customer satisfaction. If you're organized, tech-savvy, and love working with people and processes - you'll thrive in this role.
We believe in putting people first - our customers, our team, and our community. At Renewal by Andersen, we create a supportive environment where every voice matters, and every employee is empowered to succeed. We live by our values of integrity, excellence, and respect, and we work together to make a real impact - every day.
As the Installation Supervisor , you'll oversee our subcontracted installation crews - ensuring jobs are completed on time, on budget, and up to the highest quality standards. You'll be the go-to person for everything from crew compliance and job scheduling to training, field oversight, and project follow-ups. Your mission: deliver seamless installs while boosting customer satisfaction and helping us reach our Project NPS and Green Diamond goals.
Interview, evaluate, and onboard subcontracting crews based on licensing, experience, and craftsmanship.
Audit licenses, insurance, and certifications - track renewals to ensure 100% compliance.
Maintain a real-time database of crew credentials.
Review and adjust paysheets after installs and submit final approvals with accurate job reflection.
Review installation packages to confirm materials and scope align with the job.
Analyze and optimize crew scheduling for location, skills, and daily capacity.
Collaborate with scheduling and PM teams to reduce inefficiencies and maximize crew output.
Train new crews on company tools (iPad, RForce, Discord) and installation best practices.
Ensure accurate and timely submission of install checklists, lead forms, and paperwork.
Facilitate installation skills workshops to elevate quality and consistency.
Conduct on-site visits to ensure quality workmanship and adherence to brand standards.
Provide hands-on guidance and support when issues arise and follow up to ensure resolution.
Maintain constant communication between subcontractors, project managers, and schedulers.
Assist PMs in resolving customer issues promptly and professionally.
Monitor Net Promoter Score (NPS) metrics and drive improvement initiatives.
Contribute to the achievement of the Green Diamond Award (Project NPS ≥ 85).
Encourage a culture of accountability, growth, and top-tier customer experience.
Experience in construction, installation supervision, or a similar role
Strong knowledge of construction standards, safety, and compliance
Skilled at managing multiple crews and complex scheduling
Tech-savvy - able to use tablets, dispatch tools, and communication apps
Excellent communication and organizational skills
Proven ability to lead, motivate, and hold others accountable
Prior experience with Renewal by Andersen products
Familiarity with RForce, Discord, and industry software
Training or certification in construction or project management
Split between office time and field visits
Travel throughout the service area as needed
Occasional extended hours to meet install deadlines or resolve urgent issues
Crew compliance with certifications and documentation
Improved job scheduling and crew utilization
Quality control scores and reduction in corrective actions
Timely submission of install paperwork
Customer satisfaction (Project NPS & Green Diamond status)
Bonus opportunities tied to company and NPS performance
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off, holidays, and paid training
Career growth and professional development opportunities
Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.
From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it!
If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company!
Apply today!
Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.
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