Job Description

Dispatcher Job Description:

Discover why SALT is an exceptional company to be a part of. Joining SALT means becoming a member of a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embraces an attitude of excellence, and, above all, treats its team like family. As Austin, TX's most trusted expert in Home Services, SALT excels in delivering a white glove service to customers requiring expert services and repairs. If you appreciate collaborating with high-performing, motivated, and passionate individuals within a supportive environment, then SALT is the ideal workplace for you!

​ Our Mission: To Serve Our Community and Team Members With Love and Integrity.

ABOUT THE POSITION:

Join an industry-leading team at SALT Service Co and become a valuable member and an industry leader where innovation, expertise, and a dedication to excellence converge. With a well-established presence in the residential services sector, we are committed to delivering top-tier solutions to our clients. SALT Service Co. is an expanding organization dedicated to delivering efficient and effective solutions to its clientele.

As a Dispatcher, you will play a crucial role in our operations by coordinating and scheduling services for our valued customers. The primary responsibility of this role is to coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician, and customer. Responsible for payroll processes for our field staff within the Dispatch Department. Delivering exceptional customer service is reflective of Salt Service Company's value.

RESPONSIBILITIES:

• Create a positive customer experience.
• Comprehend and follow all Dispatch Payroll Processes including timesheets, direct payroll adjustments, paid time off, and payroll verification.
• Prioritize calls according to customer and/or operational need.
• Utilize the department specific technician skill set spreadsheet to get the right technician to the right job.
• Debrief every job with the technicians and dispatch review every job.
• Utilize and complete the Daily Dispatch Checklist every shift.
• Coordinate and maintain on-call schedules for technicians and after-hours procedures.
• Schedule calls, enter service calls, and debrief with technicians.
• Maintain complete, accurate and updated information in the customer database.
• Maintain communication with technicians via phone or online.
• Update all customers when we are running late.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution. Always maintain a courteous demeanor with customers and associates at all times.
• Participate in all company sponsored training classes.
• Always maintain a professional image by wearing company approved apparel.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Perform other duties as assigned.
• Strong attention to detail, able to work independently.

QUALIFICATIONS:

• High school diploma or equivalent; additional education or training in customer service or dispatching is a plus.
• Minimum of 2 years of prior industry experience in dispatch and coordination preferred.
• Basic computer skills, including Word, Excel, and other relevant software.
• Strong attention to detail and follow-through.
• Ability to multitask in a fast-paced environment.
• Exceptional interpersonal and communication skills, both written and verbal.
• Ability to function effectively in a team environment.
• Geographical knowledge of the service area and/or map reading skills.
• Regularly spend long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the workday on the telephone interacting with technicians and customers.
• Occasionally lift 5-10 pounds.
• Good visual acuity and sufficient auditory functioning to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work extended hours, nights, or weekends.

SCHEDULE:

• Availability to work Monday - Friday 8:30 AM to 5:00 PM 
• Competitive salary ranging from $41,200 to $52,000 based on experience and knowledge.

SALARY:

BENEFITS:

• Competitive compensation and opportunities for performance-based incentives.
• Structured training programs and mentorship.
• Health insurance, dental coverage, life insurance, and retirement savings options.
• Paid holidays and vacation time.
• Family & friends discount.
• Gift card giveaways, company-sponsored trips (performance based).
• Opportunities for career advancement within the company.
• A positive and inclusive work culture that values your contribution.
• Open-door policy.
• Family owned & operated.
• The initial form of communication for this role will be via email. Please ensure your contact information is accurate and check your email regularly for updates regarding your application status.  

We are enthusiastic about the prospect of having a skilled and dedicated Dispatcher join our team, contributing to the ongoing success and growth of SALT.

Job Tags

Similar Jobs