Job Description

Job Title: C-Store Manager

Reports to: District Manager

FLSA Status: Exempt Salary

Role Type: Full Time

Work Location: Assigned Store

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary : Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The C-Store Manager is responsible for day-to-day store operations, including scheduling, training, and supervising employees and assistant manager(s).

Job Duties and Responsibilities:

• Responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages.
• Recruit, train, coach and develop positive individuals to become members of the team, ensuring excellent customer service.
• Motivate, encourage, and challenge store C-Store Team Members.
• Schedule and manage labor hours to align with customer traffic patterns and SLM (Store Labor Model) targets.
• Conduct regular performance reviews and provide actionable feedback to staff.
• Promote and resolve customer complaints, in a timely and professional manner.
• Implement and enforce established daily operating procedures through the Customer Ready Book to ensure store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Ensure all product orders are placed accurately and on schedule to maintain proper in-stock levels and meet customer demand.
• Supervise and discipline all store employees according to company policy.
• Monitor daily retail gasoline competitors and sending price surveys in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Analyze sales reports and KPIs to identify trends.
• Conduct store meetings as needed with employees.
• Follow and enforce all Company Policies and Established Procedures in the store operations.
• Implement Monthly promotions, ensure all POS advertising/signage is properly posted at the proper time.
• Maintain store equipment and facilities to company standards.
• Communicate any problems with merchandise pricing to the Price Book Administrator.
• Implement and enforce all merchandising and vendor policies and procedures.
• Enforce all Safety and Security Issues and report all unsafe conditions.
• Report and process all employee and/ or customer incidents or accidents following company procedure.

Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:

• Have the physical ability to perform all duties of a store C-Store Team Member regularly.
• Understand all information in the daily reporting of store operations.
• Good leadership, communication, and team-building skills.

Education and Experience: An Ideal candidate will have the following education and experience:

• C Store and/or retail manager experience
• Working environment and physical requirements:
• Must be able to lift 50 pounds at times.

Travel: Must be able to travel up to 20%.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 10/22/2025

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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